As easy contacts move to self-service, the remaining ones get harder.
Agents need better tools.
Agent Success brings generative AI directly into the agent’s workflow — combining generative-based knowledge assist, writing support, real-time coaching, QA insights, and post-interaction summaries. By supporting agents during and after every interaction, we improved quality scores and reduced handle time on the increasingly complex contacts left once self-service handled the easy ones. The result: more confident agents and consistently better customer outcomes.
